Shipping policy
THE JA EFFECT COLLECTION
SHIPPING POLICY
Last updated: 1 November 2026
At The JA Effect Collection, we aim to ensure that every order is prepared and dispatched with care. Please read our Shipping Policy before placing an order.
1. Shipping Locations
We currently offer shipping within the United Kingdom only.
We do not currently accept or fulfil international orders.
2. Order Processing Times
All orders require a processing period of 2–3 working days before dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Please note:
- Processing time begins once payment has been successfully received.
- Orders placed on weekends or bank holidays will begin processing on the next working day.
- Processing time is separate from delivery time.
- During particularly busy periods, processing may take longer. If this happens, we will communicate any significant delays.
3. Delivery Options and Charges
Available delivery services and their associated charges will be displayed at checkout.
Delivery costs are calculated according to the selected shipping option and will be confirmed before payment.
Any delivery estimates provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
4. Dispatch and Tracking
Once your order has been dispatched, you will receive a dispatch confirmation by email.
Where tracking is available, your tracking information will be provided so you can follow your parcel’s progress.
Please allow time for tracking information to become active after dispatch.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery details at checkout.
The JA Effect Collection cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
Please ensure someone is available to receive your parcel where required by the selected delivery service.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us using the email address below.
We will review the tracking information and contact the relevant delivery provider where necessary.
If your parcel is confirmed as lost or has not been delivered, we will work towards an appropriate resolution in accordance with your statutory consumer rights.
Responsibility for the goods remains with us until they are delivered to you or to a person you have nominated, unless you independently arrange a carrier that we did not offer.
7. Incorrect or Damaged Deliveries
If your order arrives damaged or contains an incorrect item, please contact us as soon as possible.
Include your order number and clear photographs of the issue where relevant.
We will review the matter and arrange an appropriate resolution in accordance with your consumer rights.
8. Changes to Delivery Details
Please carefully check your delivery address before completing checkout.
Once an order has been placed, we cannot guarantee that delivery details can be amended.
Customers should contact us as soon as possible if they notice an error, although changes cannot be guaranteed once an order has entered processing or been dispatched.
9. Contact Information
For any questions regarding shipping, delivery or an existing order, please contact:
The JA Effect Collection
Email: thejaeffect.co@gmail.com
Website: https://thejaeffectuk.myshopify.com
Thank you for shopping with The JA Effect Collection.